Steve posted a question that many of us have on our minds in the Market Resrach profession (read here) http://www.samplemetrics.com/index.php/2010/03/will-we-be-a-profession-or-a-commodity/
My response:
Steve, I totally agree that “quality” is an issue that needs addressing, however it’s not a simple thing to decide what is quality as it applies to online research.
“Quality” is inherently a subjective “qualitative” assessment on what is largely (though not exclusively) a quantitative discipline.
What do we mean by quality?